Customer Stories
Customer Stories
What Tallahassee Pool & Hot Tub Owners Say About Swain
Since 1980, our best advertising has been the neighbors we’ve served. From weekly cleanings that never miss a visit to renovations that transform entire backyards, here’s what customers across Tallahassee, North Florida, and South Georgia have to say about working with Swain Pools & Spas.
Kimberly C
General repairs & maintenance
Turned out calling the wrong pool company wasn’t a mistake at all! Jeff and his whole team have taken care of me when I was ready to give up, they have extensive knowledge and have been patient with teaching me the “pool” ropes. Although we live outside of Tallahassee and have to pay more, they have more than made up for it in doing work the right way. I have been looking for someone to do it right, and Swain pools seems to be it! Thanks again, Jeff, Jay, Heather and Daniel!
Sandra Wilson
General repairs & maintenance
Swain pools did an excellent job repairing a leak in our spa. Service was prompt and efficient. The technician was very knowledgeable, personable and provided great customer service. We are very happy with our choice to use Swain.
Carl Kent
We needed to get weekly service for our pool. Just too much to handle on our own, pool kept going from green to clean. We contacted Swain Pools to set up a weekly service. The person I talked to on the phone was knowledgeable and courteous. They sent out their cleaning crew who had great recommendations and were a pleasure to deal with. I look forward to using them in the future for upcoming projects.
Nikki Kuusela
Swimming pool equipment maintenance, Swimming pool water analysis, Swimming pool equipment repair
I contacted them first thing on a Monday about my pool pump going out and I was so worried because I was getting ready to have a pool party Saturday and they were able to come out that same day! They diagnosed the problem and the next day they were able to change out the motor. The owner Mr Swain was wonderful, he contacted me daily to let me know the updates of the problems and his solutions. He delivered salt and other chemicals needed for the pool and even took the water to be tested for me on his own accord to then give me an update about how my pool was doing. This company has been the easiest to work with and the customer service is the best I’ve seen in a long time. All his workers are polite, professional and knowledgeable!! Definitely will be a customer for life!
Matthew Mott
I have worked with Mr.Swain and crew for several years now. Mostly residential where manners and cleanliness go a long way. Not only do they have both going for them but they put the time in their jobs for proper foundation and prep work. Mr. Jeff has stated he values my feedback and is always looking for constructive criticism or anything I can offer. I am a very particular person when it comes to my construction and I find myself constantly having to reach for something to say because they always go over and beyond, making sure the foundation of their construction is formed to last. I can truly say I have a lasting friendship with this crew and look forward to working with them for many years to come. For good deals and great products and a crew that comes with it; this is the company you want.
Money Lady
Cleaning
Swain Pools has earned every star. Their customer service is the real deal — whenever I’ve had an issue, they’ve never given me empty statements or runaround. They address it head-on and immediately, every single time. That kind of follow-through is rare, and it’s exactly why I keep coming back. Highly recommend!
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Call (850) 386-7113 or request service online — and find out why Tallahassee has trusted Swain for over four decades.
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